Tech Support

The importance of Tech Support within Progress is paramount and is reflected in our staff structures, with over 90% of Progress employees employed in the Support and Development Departments. Our Support Service process adheres to our ISO standards, with data security and processes at the core.

An overview of our process is as follows:

• Call ID is allocated to every support call.
• Calls are evaluated immediately by a designated Support Person who allocates the call by severity.
• Contact is made with the Credit Union with authorized connection if required.
• Call response is completed, and an email report is issued to the Credit Union IT Contact.
• Credit Union has access to the Call Log Portal, which gives Realtime 24/7 access to the Credit Union of all their calls.
• Fully documented process.

The success of Progress with the Credit Union marketplace is also attributed to having the most responsive, knowledgeable, and pleasant support team. Our standard support service is six days a week with emergency cover for outside hours. Our team has all originally worked in Credit Unions and has brought a wealth of operational knowledge to Progress.