Our Services!

Core Banking

Core Banking:

Core banking lies at the heart of our credit union's operations, seamlessly managing essential functions like account maintenance, transactions, and member data, ensuring secure and efficient financial services. 

  • Cloud Based 
  • Feature Rich platform 
  • Integrated Features

Online Banking

Online Banking:

Our online banking platform empowers members to conveniently access their accounts, perform transactions, and manage finances from anywhere, fostering a modern and user-friendly banking experience. 

  • Single View look up of Accounts 
  • Inter Account Transfers 
  • External Account payments
  • Faster payments, BACS and ,DD

LMS Lending Module

LMS Lending Module:

The LMS lending module streamlines your credit union's lending operations, simplifying the loan journey for our members from application to approval and repayment, aligning with our commitment to financial well-being. 

  • Loan Application 
  • KYC, AML, ID&V
  • Credit Check 
  • Internal Score Card 
  • Open Banking
  • Auto decisioning if required. 
  • Loan Officer Appraisal 
  • Auto Dispersment 
  • Loan Life Cycle Management
  • Payment Alerts 
  • Failed Payment Notice
    •  Via Mobile App
    • SMS
    • Text
    • Email
    • Post 
  • Loan Book Reporting
  • Loan Officer Report
  • Credit Control Report
  • Delinquencies Report 
  • Management Report
    • Daily
    • Weekly
    • Monthly
    • Quarterly
    • Annually


 


 

Customer Support

Customer Support:

Our dedicated customer support team is committed to assisting your members promptly, addressing queries, concerns, and service requests with personalized care, enhancing member satisfaction and trust. 

  • First and Second line support UK based
  • Robust SLA'S in place
  • Ticketing system to assure transparent and speedy resolution of incidents

System Functionality

System Functionality:

Our advanced system functionality drives the array of services we offer, encompassing secure payments, account management, and personalized financial solutions tailored to meet your members' diverse needs. 

  • Integrated nominal and sales ledger
  • Integrated SMS and texting
  • Automated standing orders and direct Debits
  • Credit risk assessment
  • Debit Card Payments
  • Debit Card and Integrated Current Account
  • Credit Checking
  • Real Time Banking

Online Member Joining

Online Member Joining:

Through our streamlined online member joining process, prospective members can seamlessly become part of your credit union family, embracing a convenient and inclusive way to access our benefits. 

  • Full KYC
  • AML, ID&V
  • Finch Digital Passport
  • Common Bond Check
  • Industrial or Community Credit Union
  • Full Seamless Digital Experience

Mobile App

Mobile App:

Our mobile app serves as a virtual branch, allowing members to access their accounts, manage funds, and engage in financial planning on-the-go, reinforcing our dedication to providing accessible services. 

  • Banking Grade App
  • Apple and Android
  • 24/7 Real Time Availability
  • Internal Account Transfers
  • External Transfers
  • Upload and Sign Documents
  • Join The Credit Union
  • Funds Withdrawal
  • Funds Lodgment
  • Messaging App Integrated

Banking Partner

Banking Partner:

Collaborating with trusted banking partners enables us to extend specialized services and innovative solutions, enriching our credit union's offerings and bolstering our ability to serve our members effectively. 

  • Open API to your chosen partner
  • Standing Orders
  • Direct Debits
  • Payroll Deduction
  • DWP Payments
  • Internal Account transfers
  • Mortgage payments
  • Loan dispersal
  • Fully integrated into the mobile App

Training Modules

Training Modules:

Our comprehensive training modules empower our staff with the knowledge they need to offer exceptional service, ensuring your team is well-equipped to guide your members through their financial journeys.  

  • Online training
  • Onsite training
  • Video training modules downloadable
  • Full FAQs on the platforms
  • Online chat help

Reporting

Reporting:

Robust reporting mechanisms grant us insights into your credit union's performance, enabling you to make informed decisions that benefit your members by improving your financial offerings and operational efficiency. 

  • All Regulatory Reports Required
  • Quarterly
  • Monthly 
  • Board Reports
  • Management Reports
  • All the above configurable by the credit union